| Status | Meaning | What to do |
|---|---|---|
| Pending | Order received, waiting to start | Wait — usually minutes |
| Processing | Accepted by supplier | Wait |
| In progress | Being delivered | Check remains to see progress |
| Completed | Delivered in full | Use Refill if it drops (refill services) |
| Partial | Stopped part-way | The undelivered part is refunded |
| Cancelled | Couldn't be delivered | Full refund to wallet |
| Failed | Couldn't be placed | Full refund to wallet |
Start count and remains
Start count is the number when delivery began. Remains is how much is left. Final ≈ start count + quantity.
Stuck in progress?
Speeds vary at peak times. If nothing moves for 24 hours, open a ticket with the order ID.